Shipping Policy

Order processing

AJ Trinkets prepares orders in the order they are received unless a different launch or preorder timeline is clearly stated on the product page.

Personalised and made-to-order pieces

Custom pieces can take longer to prepare than ready-to-ship items. Extra production time may apply when names, dates, special colours, or bespoke combinations are requested.

Dispatch updates

Once your order has been packed and handed to the carrier, you will receive the relevant dispatch confirmation or order update through the contact details used at checkout.

Delivery estimates

Shipping timelines are estimates only. Delays caused by carriers, customs, weather, peak periods, or incomplete address details are outside the direct control of AJ Trinkets.

Address accuracy

Please double-check your shipping address before placing an order. AJ Trinkets may not be able to recover packages affected by incomplete, outdated, or incorrect delivery details.

Missing or damaged parcels

If your parcel appears delayed, missing, or damaged, get in touch promptly with your order details so AJ Trinkets can review the situation and advise on the next step.

Shipping policy changes

Dispatch methods, delivery regions, and service timings may be updated from time to time. The current version of this page reflects the latest shipping guidance in place for the store.